Privacy Policy
Touring New Zealand
Effective Date: 17/02/2026.
1. Introduction
Touring New Zealand is a trading name of Exclusive Travel Group Limited ("we", "us", "our"), a New Zealand based business –company number: #2437730.
We are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020 and, where applicable, international privacy laws including the EU General Data Protection Regulation (GDPR), UK GDPR and relevant United States state privacy legislation.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you:
- Visit our website• Submit an enquiry
- Subscribe to marketing communications
- Book travel arrangements with us
- Interact with us in any way
If you have questions about this policy, you can contact us at:
2. The Information We Collect
We may collect the following categories of personal information:
Contact Information
- Name
- Email address
- Phone number
- Postal address
Travel & Booking Information
- Travel preferences
- Accommodation preferences
- Special requests
- Payment-related details
Identification Information
- Passport details
- Date of birth
- Nationality
Health & Dietary Information
Where required for travel arrangements, we may collect dietary requirements, accessibility needs or health-related information necessary to deliver your itinerary safely and appropriately.
This information may be considered sensitive personal information under certain privacy laws.
Information Relating to Children
Where families are travelling together, we may collect information about minors, including names, dates of birth and passport details. This information is collected with the knowledge and consent of a parent or legal guardian.
Marketing & Website Information
- Newsletter subscription details
- Website usage data
- Device and browser information
- IP address
- Cookie data
3. How We Collect Information
We collect information:
- Directly from you via website forms, email or phone
- When you subscribe to our newsletter
- When you book travel with us
- Automatically through cookies and analytics tools
- From trusted travel partners where necessary to fulfil your itinerary
4. Why We Collect Your Information
We use your personal information to:
- Respond to enquiries
- Design and manage your travel itinerary
- Make bookings with accommodation providers, operators and transport services
- Provide travel documentation
- Comply with legal or regulatory obligations
- Improve our website and services
- Send marketing communications where you have opted in
Under GDPR and similar frameworks, our lawful bases for processing may include:
- Performance of a contract
- Consent
- Legal obligations
- Legitimate business interests
Health or special category data is processed only where necessary to deliver your travel arrangements and with your consent.
5. Marketing Communications
If you subscribe to our marketing communications, we will send you travel inspiration, updates and promotional content.
You can unsubscribe at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us at [email protected]
We do not sell your personal information to third parties.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve functionality
- Analyse website traffic
- Deliver relevant advertising
We use services including:
- Google Analytics
- Meta advertising tools
- Google Ads
These tools may collect information about your browsing behaviour and interactions with our website.
You can manage cookie preferences through your browser settings and the cookie disclaimer on the Touring New Zealand website.
7. Sharing Your Information
We may share your personal information with:
- Accommodation providers
- Tour operators
- Transport providers
- Professional advisers
- Technology providers such as Zoho CRM
- Analytics and advertising platforms
We only share information necessary to fulfil your travel arrangements or operate our business.
8. International Data Transfers
Because we work with global technology providers, your personal information may be stored or processed outside New Zealand, including in the United States, the European Union or other jurisdictions where our service providers operate.
Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.
9. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil travel arrangements
- Comply with legal and accounting requirements
- Resolve disputes
- Protect our legal interests
When information is no longer required, it is securely deleted or anonymised.
10. Your Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent
- Object to certain processing
- Request restriction of processing
To exercise any of these rights, contact:[email protected]
We may need to verify your identity before processing your request and please note that certain information may need to be retained for legal or contractual reasons.
11. Security
We take reasonable technical and organisational measures to protect personal information from loss, misuse and unauthorised access.
12. Complaints
If you believe we have breached your privacy rights, please contact us at:
If you are not satisfied with our response, you may contact the New Zealand Privacy Commissioner or your local data protection authority.
13. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date noted above.